[rt-users] Forking a ticket

[Roedel, Mark]

I do really like the built-in capability to create a related ticket, but
Dirk's patchset adds a couple of things to it that have been really
valuable to us:

(1) The newly created ticket is preloaded with the contents of a
particular transaction, and

(2) You get to choose which queue the new ticket is going into.

Yeah, we're only saving a bit of copying and pasting and a few clicks,
but streamlining a process is always nice, right?

RT's callback capability made it pretty easy to convert Dirk's patches
into something that looks more like a standalone extension.  Once we get
through the start of classes here, I'll package it up with some
documentation and an installer and make it available.

--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University


-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Sunday, August 24, 2008 7:26 PM
To: David Sitsky
Cc: Joop van de Wege; RT Users; Roedel, Mark
Subject: Re: [rt-users] Forking a ticket


On Aug 24, 2008, at 8:19 PM, David Sitsky wrote:

> Joop van de Wege wrote:
>> Roedel, Mark wrote:
>>> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch 
>>> into callbacks (I did keep the standalone select-queue page, 
>>> although at some point I'd like to try eliminating that as well with

>>> some sort of ajaxy dropdown queue selector) so I wouldn't have to 
>>> keep re-patching each upgrade.  If there's interest, I can knock 
>>> together some documentation and make my version available for 
>>> download somewhere.
>
> Please add me to the list as well, since I am using RT 3.8.0.  Given 
> that this patch has been around for a long time, is there any reason 
> why it hasn't been accepted into the core distribution of RT?  It 
> seems like a modification a lot of people would benefit from..

Well, we started with the "Clone ticket" stuff we built for 3.8, but
many users were...quite vocal about how they preferred "create a new
related ticket" instead.

Of course, my ideal is to provide reasonable hooks to make it easy to
create an extension like this and not need to patch RT.