[rt-users] Ticket History Problem

[Patrick Busch]

Problem solved!

Looks like it was an update that went wrong.
After deleting <rt>/share/html/Callbacks the wrong callbacks won't be called anymore and everything works now as expected.

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Patrick Busch
Gesendet: Donnerstag, 28. August 2008 09:03
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] Ticket History Problem

Hi,

I installed RT-3.8.1rc5 with RTFM 2.4.0rc1 and RTIR 2.4.0rc1.

Whenever I want to view the ticket history, I get the message 

Can't call method "TicketObj" on an undefined value at /opt/rt3/share/html/Callbacks/RTIR/Ticket/Elements/ShowMessageHeaders/Default line 2. 


I get the same message when viewing an incident.

There is no information in the logs that could help me, perhaps someone here knows the answer that I need.


Best Regards,
Patrick
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com