[rt-users] RT requiring login for every click

Thu Aug 28 15:15:49 EDT 2008

Firefox 3.0.1, IE 7.0.5730.11 both behave the same, and I'm running MYSQL
5.0.51a-3ubuntu5 and have been since Day 1. I performed the DB updates when
upgrading from 3.6.6 to 3.8.0, and I also ran the update when going from
3.8.0 to 3.8.1.

-Steve

On Thu, Aug 28, 2008 at 2:03 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Steve,
>
>
>        What DataBase are you using and what browser?
>
>
> Kenn
> LBNL
>
> On 8/28/2008 11:46 AM, Steve Hopps wrote:
>
>> I'm also having this problem since upgrading from 3.8.0 to 3.8.1. <
>> http://3.8.1.> The //Apache::Session::File// work-around does fix this
>> but it behaves differently than it used to, and I'm concerned about security
>> with this setting turned on.
>>
>>
>> Anyone had any luck solving this? The suggestion below didn't apply to me
>>
>> -Steve
>>
>>
>>  Marco,
>>>
>>> I had a similar problem after the 3.8.1 upgrade even though my database
>>> was
>>> updated correctly, and I saw the same problem with the file session
>>>
>>
>>  handler.  I was actually able to fix my issue by taking a trailing slash
>>> off
>>> my $WebBaseURL.    It seemed like URLs with multiple // in them were
>>> resulting in the extra login prompts.  So, that might be something to
>>> look
>>>
>>
>>  at if you've exhausted all the other possibilities.   Worked for me.
>>>
>>> -- Matt
>>>
>>>
>>> On Thu, Aug 28, 2008 at 6:02 AM, Marco Avvisano <
>>> marco.avvisano at regione.toscana.it <
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>>
>>> wrote:
>>>
>>
>>
>>> /
>>>
>> />/ I have the same problem but not for every click
>> />/
>> />/ RT 3.8.1
>> />/ Mysql  4.1.22
>> />/ OS: Linux  2.4.21-37.ELsmp
>> />/
>> />/ any suggestions
>>
>> />/
>> />/ thanks
>> />/
>> />/ Marco
>> />/
>> />/ ----- Original Message -----
>> />/ From: "Ruslan Zakirov" <ruz at bestpractical.com <
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>>
>>
>> />/ To: "Mark Hazen" <markh at intechgra.com <
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>>
>> />/ Cc: <rt-users at lists.bestpractical.com <
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>>
>>
>> />/ Sent: Wednesday, August 06, 2008 10:34 PM
>> />/ Subject: Re: [rt-users] RT requiring login for every click
>> />/
>> />/
>> />/ >I saw your followups on this issue, but I want to comment this.
>>
>> />/ >
>> />/ > Yes, these fixes I was talking about have been integrated into 3.8.0
>> />/ > and as well several fixes would be in 3.8.1 (3.8.1rc1 is available
>> at
>> />/ > this moment for download from our server).
>>
>> />/ >
>> />/ > Affects: RT on mysql 4.1 and newer with utf8 as default DB charset
>> />/ > WHEN RT's DB was created, changing mysql options would not help much
>> />/ >
>> />/ > Symptoms: constant login requests on every action
>>
>> />/ >
>> />/ > Check: change session handler to Apache::Session::File, if problem
>> />/ > goes away then it's this issue.
>> />/ >
>> />/ > Otherwise issue is different and needs more investigation. In this
>>
>> />/ > case (according to Mark's further comments) situation is different.
>> />/ >
>> />/ > Hope this would help isolate different problems in future.
>> />/ >
>> />/ > On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen <markh at intechgra.com<
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>> wrote:
>>
>> />/ >> Hiya folks,
>> />/ >>
>> />/ >> I saw this mentioned on the list a couple months back, but under
>> Gentoo,
>> />/ >> and while the issue was related to the MySQL language
>> configuration,
>>
>> />/ >> there was a note from ruz at bp <
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> stating
>> that this was an issue related the
>> />/ >> default charset setting for MySQL (under Gentoo, though) which had
>> been
>>
>> />/ >> addressed for the next release (under 3.6, so it'd be incorporated
>> into
>> />/ >> 3.8 I'm guessing).
>> />/ >>
>> />/ >> When a user (admin user in this case) logs in, they get the home
>> page,
>>
>> />/ >> but any subsequent clicks bring the login page up again. The system
>> and
>> />/ >> Apache logs don't reveal any errors, just a successful login
>> message
>> />/ >> when the logins are made.
>>
>> />/ >>
>> />/ >> I've checked the database and the cookie, and the RT_SID is
>> identical
>> />/ >> and being updated with each request. We did have
>> default-character-set
>> />/ >> as utf8 as recommended for Dovecot on the same machine, but I've
>>
>> />/ >> commented that out and restarted all associated services, and we
>> still
>> />/ >> have the multiple login requests.
>> />/ >>
>> />/ >> I'm attaching my my.cnf file below in case that's the culprit; I do
>>
>> />/ >> appreciate any suggestions that might help here.
>> />/ >>
>> />/ >>
>> />/ >> Environment:
>> />/ >>          RT: 3.8.0
>> />/ >>        OS: Oracle Linux 5.2 (RHEL5 equivalent)
>>
>> />/ >>        DB: MySQL 5.0.45
>> />/ >> Web Server: Apache/2.2.3
>> />/ >>
>> />/ >
>> />/ > [snip]
>> />/ >
>> />/ > --
>> />/ > Best regards, Ruslan.
>>
>> />/ > _______________________________________________
>> />/ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> />/ >
>> />/ > Community help: http://wiki.bestpractical.com <
>> http://wiki.bestpractical.com/>
>> />/ > Commercial support: sales at bestpractical.com <
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>>
>> />/ >
>> />/ >
>> />/ > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> />/ > Buy a copy at http://rtbook.bestpractical.com <
>> http://rtbook.bestpractical.com/>
>>
>> />/ _______________________________________________
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>>
>> />/
>> />/ Community help: http://wiki.bestpractical.com <
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>>
>> />/
>> />/
>> />/ Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> />/ Buy a copy at http://rtbook.bestpractical.com <
>> http://rtbook.bestpractical.com/>
>>
>> />/
>> /
>>
>>
>> ------------------------------------------------------------------------
>>
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>>
>
>
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