[rt-users] FW: Updating Tickets - MessageBox Size & Double Lines

[Paul Broadwith]

Hi,

 

I would like to change the size of the message box that is shown when
you update a ticket. It's currently around 10 lines high. In the
RT_SiteConfig.pm file I changed the MessageBoxHeight variable to 30 but
this doesn't seem to have made a difference - either it's the wrong
thing to change or it just isn't working for me.

 

Also in the message box when I hit enter the cursor moves two lines
rather than just one. I changed the MessageBoxWrap value from HARD to
SOFT thinking this would resolve it, however it didn't.

 

In both cases above I did restart apache after updating the
RT_SiteConfig,pm file

 

I'm using RT 3.8.1 with RTFM installed (not sure of version but it was
only installed yesterday so will be the latest).

 

Kind regards,

 

Paul Broadwith (MBCS)

Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2008

 

 

Tel.: 01955 698203

Windows Messenger: paul.broadwith at blueivy.co.uk
<mailto:paul.broadwith at blueivy.co.uk> 

Web: http://www.blueivy.co.uk <http://www.blueivy.co.uk> 

 


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