[rt-users] Delayed scrip

[Gene LeDuc]

Hi Jerrad,

Easy: Sort of
Elegant: Nope

One way to do this is to create a custom field (or use an unused field) for 
the queue.  Your on-create scrip puts some "Needs to be acknowledged" value 
into the field.  You create a blank template in your queue named AutoReply 
so no on-create mail gets sent for this queue.  Then you use a cron script 
to harvest the tickets that have the "Needs to be acknowledged" value set 
in the custom field, send the e-mails, and then delete the custom field 
value so you don't send a dupe the next night.

Should work and shouldn't be too tricky to set up.  Not pretty, though, and 
definitely not elegant.

Regards,
Gene

At 11:54 AM 8/29/2008, Jerrad Pierce wrote:
>Hey all,
>
>Is anyone aware (nothing on wiki or archives that I could see) of an 
>easy/elegant way to purposefully delay the delivery of OnCreate messages?
>We're using RT to accept new clients, but then are syncing the data with 
>our call center on a nightly basis, so we want to wait until that happens
>before notifying the user...
>
>Thanks!


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University