[rt-users] RT requiring login for every click

[Chris Searle]

> there are some DB maintenance scripts you need to run.  read the  
> install README file.  this happened to me, too :)

Do you recall which ones?

After running make upgrade from 3.8.0 to 3.8.1 I ran

/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password -- 
action upgrade

And when asked - entered 3.8.0 as the version being upgraded from.

However - I'm still getting asked to login for most clicks.

I'm a little confused as to what maintenance script didn't get run here.

>
>
> ----- Original Message -----
> From: Marco Avvisano <marco.avvisano at regione.toscana.it>
> Date: Thursday, August 28, 2008 6:16
> Subject: Re: [rt-users] RT requiring login for every click
> To: Ruslan Zakirov <ruz at bestpractical.com>
> Cc: rt-users at lists.bestpractical.com
>
> >
> > I have the same problem but not for every click
> >
> > RT 3.8.1
> > Mysql  4.1.22
> > OS: Linux  2.4.21-37.ELsmp
> >
> > any suggestions
> >
> > thanks
> >
> > Marco
> >
> > ----- Original Message -----
> > From: "Ruslan Zakirov" <ruz at bestpractical.com>
> > To: "Mark Hazen" <markh at intechgra.com>
> > Cc: <rt-users at lists.bestpractical.com>
> > Sent: Wednesday, August 06, 2008 10:34 PM
> > Subject: Re: [rt-users] RT requiring login for every click
> >
> >
> > >I saw your followups on this issue, but I want to comment this.
> > >
> > > Yes, these fixes I was talking about have been integrated into  
> 3.8.0
> > > and as well several fixes would be in 3.8.1 (3.8.1rc1 is
> > available at
> > > this moment for download from our server).
> > >
> > > Affects: RT on mysql 4.1 and newer with utf8 as default DB charset
> > > WHEN RT's DB was created, changing mysql options would not
> > help much
> > >
> > > Symptoms: constant login requests on every action
> > >
> > > Check: change session handler to Apache::Session::File, if problem
> > > goes away then it's this issue.
> > >
> > > Otherwise issue is different and needs more investigation. In this
> > > case (according to Mark's further comments) situation is  
> different.
> > >
> > > Hope this would help isolate different problems in future.
> > >
> > > On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen
> > <markh at intechgra.com> wrote:
> > >> Hiya folks,
> > >>
> > >> I saw this mentioned on the list a couple months back, but
> > under Gentoo,
> > >> and while the issue was related to the MySQL language
> > configuration,>> there was a note from ruz at bp stating that this
> > was an issue related the
> > >> default charset setting for MySQL (under Gentoo, though)
> > which had been
> > >> addressed for the next release (under 3.6, so it'd be
> > incorporated into
> > >> 3.8 I'm guessing).
> > >>
> > >> When a user (admin user in this case) logs in, they get the
> > home page,
> > >> but any subsequent clicks bring the login page up again. The
> > system and
> > >> Apache logs don't reveal any errors, just a successful login
> > message>> when the logins are made.
> > >>
> > >> I've checked the database and the cookie, and the RT_SID is
> > identical>> and being updated with each request. We did have
> > default-character-set
> > >> as utf8 as recommended for Dovecot on the same machine, but I've
> > >> commented that out and restarted all associated services, and
> > we still
> > >> have the multiple login requests.
> > >>
> > >> I'm attaching my my.cnf file below in case that's the
> > culprit; I do
> > >> appreciate any suggestions that might help here.
> > >>
> > >>
> > >> Environment:
> > >>          RT: 3.8.0
> > >>        OS: Oracle Linux
> > 5.2 (RHEL5 equivalent)
> > >>        DB: MySQL 5.0.45
> > >> Web Server: Apache/2.2.3
> > >>
> > >
> > > [snip]
> > >
> > > --
> > > Best regards, Ruslan.
> > > _______________________________________________
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> > >
> > > Community help: http://wiki.bestpractical.com
> > > Commercial support: sales at bestpractical.com
> > >
> > >
> > > Discover RT's hidden secrets with RT Essentials from O'Reilly
> > Media.
> > > Buy a copy at http://rtbook.bestpractical.com
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly
> > Media.
> > Buy a copy at http://rtbook.bestpractical.com
> > _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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