[rt-users] RT requiring login for every click

[JOHN ROMAN]

there are some DB maintenance scripts you need to run.  read the install README file.  this happened to me, too :)

----- Original Message -----
From: Marco Avvisano <marco.avvisano at regione.toscana.it>
Date: Thursday, August 28, 2008 6:16
Subject: Re: [rt-users] RT requiring login for every click
To: Ruslan Zakirov <ruz at bestpractical.com>
Cc: rt-users at lists.bestpractical.com

> 
> I have the same problem but not for every click
> 
> RT 3.8.1
> Mysql  4.1.22
> OS: Linux  2.4.21-37.ELsmp
> 
> any suggestions
> 
> thanks
> 
> Marco
> 
> ----- Original Message ----- 
> From: "Ruslan Zakirov" <ruz at bestpractical.com>
> To: "Mark Hazen" <markh at intechgra.com>
> Cc: <rt-users at lists.bestpractical.com>
> Sent: Wednesday, August 06, 2008 10:34 PM
> Subject: Re: [rt-users] RT requiring login for every click
> 
> 
> >I saw your followups on this issue, but I want to comment this.
> > 
> > Yes, these fixes I was talking about have been integrated into 3.8.0
> > and as well several fixes would be in 3.8.1 (3.8.1rc1 is 
> available at
> > this moment for download from our server).
> > 
> > Affects: RT on mysql 4.1 and newer with utf8 as default DB charset
> > WHEN RT's DB was created, changing mysql options would not 
> help much
> > 
> > Symptoms: constant login requests on every action
> > 
> > Check: change session handler to Apache::Session::File, if problem
> > goes away then it's this issue.
> > 
> > Otherwise issue is different and needs more investigation. In this
> > case (according to Mark's further comments) situation is different.
> > 
> > Hope this would help isolate different problems in future.
> > 
> > On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen 
> <markh at intechgra.com> wrote:
> >> Hiya folks,
> >>
> >> I saw this mentioned on the list a couple months back, but 
> under Gentoo,
> >> and while the issue was related to the MySQL language 
> configuration,>> there was a note from ruz at bp stating that this 
> was an issue related the
> >> default charset setting for MySQL (under Gentoo, though) 
> which had been
> >> addressed for the next release (under 3.6, so it'd be 
> incorporated into
> >> 3.8 I'm guessing).
> >>
> >> When a user (admin user in this case) logs in, they get the 
> home page,
> >> but any subsequent clicks bring the login page up again. The 
> system and
> >> Apache logs don't reveal any errors, just a successful login 
> message>> when the logins are made.
> >>
> >> I've checked the database and the cookie, and the RT_SID is 
> identical>> and being updated with each request. We did have 
> default-character-set
> >> as utf8 as recommended for Dovecot on the same machine, but I've
> >> commented that out and restarted all associated services, and 
> we still
> >> have the multiple login requests.
> >>
> >> I'm attaching my my.cnf file below in case that's the 
> culprit; I do
> >> appreciate any suggestions that might help here.
> >>
> >>
> >> Environment:
> >>          RT: 3.8.0
> >>        OS: Oracle Linux 
> 5.2 (RHEL5 equivalent)
> >>        DB: MySQL 5.0.45
> >> Web Server: Apache/2.2.3
> >>
> > 
> > [snip]
> > 
> > -- 
> > Best regards, Ruslan.
> > _______________________________________________
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> > 
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> > 
> > 
> > Discover RT's hidden secrets with RT Essentials from O'Reilly 
> Media. 
> > Buy a copy at http://rtbook.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly 
> Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
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