[rt-users] Avoid Blank Subject in New Ticket

Andrea Perotti aperotti at cutaway.it
Mon Dec 1 08:46:33 EST 2008


we are running RT 3.8.1 and have a mysql 5.0 as db .

Our users have been trained to use RT but often forget to add a subject
to their ticket.

Is there something more effective than corporal punishments to enforce
the insertion of a subject when a new ticket is created, ?

Thank you for your hints.


Andrea Perotti

More information about the rt-users mailing list