[rt-users] RTFM lost custom field info maybe?

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Tue Dec 2 08:30:17 EST 2008

Were you at RTFM 2.4.0 before the hardware crash?  It almost sounds like 
you missed an RTFM schema update.

Phil Labonte wrote:
> Hello,
> I have a hardware crash and I reinstaled RT and imported all the data.
> Everything works fine.
> I installed RT 3.6.5
> I also install RTFM 2.4.0 and the install worked fine too.
> I can see the articles of RTFM in RT but no the content.
> I guess the custom field info was not stored in the database? Anyway
> the hardware is pooched so I cannot get to any files.
> Does this seem like a good explanation?
> Does RTFM save any custom field info in the MySQL?
> Where are those files(if they exist) so I can back them up going forward?
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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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