[rt-users] RTFM lost custom field info maybe?

Phil Labonte phil.labonte at transcore.com
Tue Dec 2 13:33:29 EST 2008

I checked and all the schema upgrades are installed.
The issue is the custom fields are not assign to RTFM and the existing
data in the database is not showing up in the RTFM articles... but I
can see them in the database.

On Tue, Dec 2, 2008 at 8:30 AM, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
> Were you at RTFM 2.4.0 before the hardware crash?  It almost sounds like you
> missed an RTFM schema update.
> Phil Labonte wrote:
>> Hello,
>> I have a hardware crash and I reinstaled RT and imported all the data.
>> Everything works fine.
>> I installed RT 3.6.5
>> I also install RTFM 2.4.0 and the install worked fine too.
>> I can see the articles of RTFM in RT but no the content.
>> I guess the custom field info was not stored in the database? Anyway
>> the hardware is pooched so I cannot get to any files.
>> Does this seem like a good explanation?
>> Does RTFM save any custom field info in the MySQL?
>> Where are those files(if they exist) so I can back them up going forward?
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> --
> Drew Barnes
> Applications Analyst
> Network Resources Department
> Raymond Walters College
> University of Cincinnati

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