[rt-users] RTFM lost custom field info maybe?

[Drew Barnes]

What was the version of RTFM with your old install?  I can't remember 
everything I had to do the last time I upgraded but I remember schema 
changes and a migration script.  Sorry I can't be of more direct help.


Phil Labonte wrote:
> I checked and all the schema upgrades are installed.
> The issue is the custom fields are not assign to RTFM and the existing
> data in the database is not showing up in the RTFM articles... but I
> can see them in the database.
>
>
>
> On Tue, Dec 2, 2008 at 8:30 AM, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
>   
>> Were you at RTFM 2.4.0 before the hardware crash?  It almost sounds like you
>> missed an RTFM schema update.
>>
>> Phil Labonte wrote:
>>     
>>> Hello,
>>>
>>> I have a hardware crash and I reinstaled RT and imported all the data.
>>> Everything works fine.
>>> I installed RT 3.6.5
>>> I also install RTFM 2.4.0 and the install worked fine too.
>>> I can see the articles of RTFM in RT but no the content.
>>>
>>> I guess the custom field info was not stored in the database? Anyway
>>> the hardware is pooched so I cannot get to any files.
>>>
>>> Does this seem like a good explanation?
>>> Does RTFM save any custom field info in the MySQL?
>>>
>>> Where are those files(if they exist) so I can back them up going forward?
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>>>       
>> --
>> Drew Barnes
>> Applications Analyst
>> Network Resources Department
>> Raymond Walters College
>> University of Cincinnati
>>
>>
>>     

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati