[rt-users] Combine "issue resolved" and the last reply/message into one single email

Steffen Tronstad sttr at nextgentel.com
Wed Dec 3 09:34:34 EST 2008

When I close a issue, the customer first get an email with the
answer/soltion, and then a new email stating that the issue is closed.

Could I either
A: Combine these into one single message.
B: Not send an email when the issue is closed (using "Reply", not
"Resolve") at all.

Med vennlig hilsen / with kind regards 
Steffen Tronstad 
BroadPark Games drift/design 
NextGenTel AS, part of TeliaSonera Group 
Tlf: +47 466 988 46
Mail: sttr at nextgentel.com <mailto:sttr at nextgentel.com> 
P please don't print this e-mail unless you really need to. 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081203/fade5490/attachment.htm>

More information about the rt-users mailing list