[rt-users] Combine "issue resolved" and the last reply/message into one single email
sttr at nextgentel.com
Wed Dec 3 09:34:34 EST 2008
When I close a issue, the customer first get an email with the
answer/soltion, and then a new email stating that the issue is closed.
Could I either
A: Combine these into one single message.
B: Not send an email when the issue is closed (using "Reply", not
"Resolve") at all.
Med vennlig hilsen / with kind regards
BroadPark Games drift/design
NextGenTel AS, part of TeliaSonera Group
Tlf: +47 466 988 46
Mail: sttr at nextgentel.com <mailto:sttr at nextgentel.com>
P please don't print this e-mail unless you really need to.
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