[rt-users] Adding users to groups to share tickets

Kenneth Crocker KFCrocker at lbl.gov
Thu Dec 4 13:13:17 EST 2008


	I can think of only 1 way. It would mean finding some way to get all 
members of a group listed as the "Requestors" for each ticket in the 
queue. Then you grant "ShowTicket" to the "Requestor" role only. I'm not 
sure how to get all of the members of a certain group included as 
members of the Requestor role for a ticket, but that would be the way to 
do it. Hope this helps.


On 12/4/2008 9:30 AM, Jason p wrote:
> Ok, I have been trying to figure this out for the past week.  Simple 
> problem we have many customers that share the same queue (support), now 
> some of our larger customers want to be able to group their users so 
> that they can view all their own tickets generated by anyone in their 
> company.
>  I can not find a way to do this without allowing the users to see all 
> tickets in the entire support queue ( This would be very bad ) as it is 
> made up of many competing companies. It would be a Pain to have to 
> create a new support queue for every customer.
> Any Help would be great.
> Thanks
> Jason
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