[rt-users] Adding users to groups to share tickets

Jason p voiceoveripguru at gmail.com
Thu Dec 4 13:29:33 EST 2008

On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> Jason,
>        I can think of only 1 way. It would mean finding some way to get all
> members of a group listed as the "Requestors" for each ticket in the queue.
> Then you grant "ShowTicket" to the "Requestor" role only. I'm not sure how
> to get all of the members of a certain group included as members of the
> Requestor role for a ticket, but that would be the way to do it. Hope this
> helps.
> Kenn
> Other than adding them by hand each time they create a ticket (MAJOR PITA)
I don't know of anyway to do what your describing.   This seems like it
should be such a simple task, and that a lot of companies would want this

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