[rt-users] Clickable links for 3.8.1?
Munsch at phillycarshare.org
Thu Dec 4 18:52:21 EST 2008
Oh. Well, look at that.
I'll add this info to the wiki now.
Our wheels. Your freedom.
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On
> Of Ruslan Zakirov
> Sent: Thursday, December 04, 2008 6:38 PM
> To: Robert Munsch
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Clickable links for 3.8.1?
> Look at Active_MakeClicky in RT's config. Please, update the wiki
> On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch
<Munsch at phillycarshare.org>
> > <<Robert Munsch.vcf>> >Reading
> http://wiki.bestpractical.com/view/ClickableLinks , it seems to
> paths/files for 3.4 that don't exist in 3.8.x. Anyone have an >update
> this method? I'm generating tickets from a system that sends an
> alert that contains multiple links to affected systems, and agents
> need (and are already quite used to) being able to pull up the info
> >directly. The URLs are also quite long and ugly and break across
> multiple >lines: copy/paste isn't a good solution.
> > Following the directions on the wiki there better (understanding
> the third read or so...) realized I have to MAKE a file called default
> that path. OK, fine; I created that path and stuck the final code
> ('improved version') in it.
> > RT is not broken - works in all respects AFAIK so far - but instead
> clickable links as hoped for, or the old plain text display of
> > https://blah.com/etc
> > I now have html tags enclosing the links with the huge ugly URL
> truncated in what's displayed -
> > <a href=https://blah.com/etc for a very very very long
> time>https://blah.com/etc trunc...</a>
> > so close, but not quite. Any ideas?
> > ------------------------
> > Rob Munsch
> > IT Administrator
> > http://www.PhillyCarShare.org
> > Our wheels. Your freedom.
> > 215-730-0988 x131
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> Best regards, Ruslan.
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