[rt-users] Clickable links for 3.8.1?

[Ruslan Zakirov]

Look at Active_MakeClicky in RT's config. Please, update the wiki page.

On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch <Munsch at phillycarshare.org> wrote:
>  <<Robert Munsch.vcf>> >Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to >reference paths/files for 3.4 that don't exist in 3.8.x.  Anyone have an >update to this method?  I'm generating tickets from a system that sends an >email alert that contains multiple links to affected systems, and agents >will need (and are already quite used to) being able to pull up the info >directly.  The URLs are also quite long and ugly and break across multiple >lines: copy/paste isn't a good solution.
>
> Following the directions on the wiki there better (understanding them on the third read or so...) realized I have to MAKE a file called default in that path.  OK, fine; I created that path and stuck the final code block ('improved version') in it.
>
> RT is not broken - works in all respects AFAIK so far - but instead of clickable links as hoped for, or the old plain text display of
>
>     https://blah.com/etc
>
> I now have html tags enclosing the links with the huge ugly URL being truncated in what's displayed -
>
>     <a href=https://blah.com/etc for a very very very long time>https://blah.com/etc trunc...</a>
>
> so close, but not quite.  Any ideas?
>
>
> ------------------------
> Rob Munsch
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-- 
Best regards, Ruslan.