[rt-users] How to learn RT? (I need to add custom database query)

[Emmanuel Lacour]

On Thu, Dec 04, 2008 at 03:24:50PM -0800, Aleksey Tsalolikhin wrote:
> Hi.  So I've just installed RT 3.8.1.   I've never used RT before
> though I did install RT 2 a couple of years ago for somebody.
> 
> My boss asked me how can we make it so that each ticket includes some
> custom information fetched from a separate database.
> 
> For example, circuit id, from a list of all the different circuits we have.
> 

RT can handle custom values for a ticket with the "Custom Fields"
feature. Those fields can have a list of available items fetched from an
external source (Database, FIle, LDap, whatever your perl knowledge can
write).

perldoc docs/creating_external_custom_fields.pod

might help you :)