[rt-users] How to learn RT? (I need to add custom database query)
atsaloli.tech at gmail.com
Fri Dec 5 14:30:24 EST 2008
Thank you, Emmanuel for the RTFM pointer, my new tickets now include a
Custom Field with values fetched from an external source. Woo-hoo!
Next question - and this is what my boss really wants - is to have
multiple text boxes where the user provides input, and then they click
"search" and another custom field, of type "select a value", or
"select multiple values" is populated from an external sources based
on the input provided in the first few text boxes.
For example, the user input might be: company and city, and the
select menu would contain all the stores operated by $company in
$city. And user needs to be able to change the value of $city, for
example, and click "refresh" or "submit", and the list of stores would
Can RT do that, please? How?
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