[rt-users] How to learn RT? (I need to add custom database query)

Aleksey Tsalolikhin atsaloli.tech at gmail.com
Fri Dec 5 14:30:24 EST 2008

Thank you, Emmanuel for the RTFM pointer, my new tickets now include a
Custom Field with values fetched from an external source.  Woo-hoo!

Next question - and this is what my boss really wants - is to have
multiple text boxes where the user provides input, and then they click
"search" and another custom field, of  type "select a value", or
"select multiple values" is populated from an external sources based
on the input provided in the first few text boxes.

For example, the user input might be:  company and city, and the
select menu would contain all the stores operated by $company in
$city.  And user needs to be able to change the value of $city, for
example, and click "refresh" or "submit", and the list of stores would

Can RT do that, please?  How?


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