[rt-users] Plugin not being used?

[Robert Munsch]

> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
> Sent: Friday, December 05, 2008 9:39 AM
> To: Robert Munsch
> Cc: Keith A McDermott; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Plugin not being used?
> 
> Do you have all of the other external auth config options set?
> 

I had thought so.  I have all the options from the RT_SiteConfig.pm that
comes with the plugin.  I don't see anything else in RT_Config that
looks like "and use an external auth source," other than WebAuth stuff
which has been mentioned on the list as "don't use this and ExternalAuth
at the same time."  Specifically I have:

Set(@Plugins, qw(RT::Authen::ExternalAuth));

Set($ExternalAuthPriority, ['AD_LDAP']);
Set($ExternalInfoPriority, ['AD_LDAP']);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers,  1);

Set($ExternalSettings,      {'AD_LDAP'       =>  {   ## GENERIC SECTION
	... and the AD specific stuff goes on from there.


> Robert Munsch wrote:
> > Many, many times.  Not just restart: stopped it completely, wiped
out
> > the plugin, reinstalled it, started apache.
> >
> > Nothing.
> >
> > ------------------------
> > Rob Munsch
> > IT Administrator
> > http://www.PhillyCarShare.org
> > Our wheels.  Your freedom.
> > 215-730-0988 x131
> >
> >
> >> -----Original Message-----
> >> From: Keith A McDermott [mailto:kmcdermo at purdue.edu]
> >> Sent: Thursday, December 04, 2008 3:34 PM
> >> To: Robert Munsch
> >> Cc: rt-users at lists.bestpractical.com
> >> Subject: Re: [rt-users] Plugin not being used?
> >>
> >> Did you restart apache after changing RT_SiteConfig.pm?
> >>
> >> Keith McDermott
> >> Desktop Support Specialist - PCN
> >> Physics Department, Purdue University
> >>
> >> Web:    http://www.physics.purdue.edu/pcn
> >> E-mail: kmcdermo at purdue.edu
> >> Phone:  (765)496-2202
> >> Address:525 Northwestern Avenue
> >>         West Lafayette, IN 47907
> >>
> >> Check out our new documentation at:
> >> http://www.physics.purdue.edu/PCN/doc/wiki
> >>
> >>
> >>
> >> Robert Munsch wrote:
> >>
> >>> Hey all (and Mike),
> >>>
> >>> Despite a
> >>>
> >>> Set(@Plugins, qw(RT::Authen::ExternalAuth));
> >>>
> >>> As the first (non-comment) line in SiteConfig, it seems like
ExtAuth
> >>> is not being used. Log files show internal handlers trying to
> >>>
> > process
> >
> >>> my login: there's no mention of even a passing thought towards
> >>>
> > trying
> >
> >>> to hit the external server.
> >>>
> >>> I've reinstalled RT completely not too long ago, and
> >>> RT::Authen::ExternalAuth several times. I've chown'd and chgrp'd
> >>>
> > thru
> >
> >>> everything and the webserver used can read all of it. I'm not sure
> >>> what to check next.
> >>>
> >>> Seems to me if that Set line is working, and my setup isn't, then
> >>>
> > the
> >
> >>> plugin should try to be used and bomb horribly, right? That's not
> >>>
> > what
> >
> >>> happening. It's acting like there's no plugin at all.
> >>>
> >>> Any thoughts?
> >>>
> >>> Thanks,
> >>>
> >>> ------------------------
> >>>
> >>> Rob Munsch
> >>>
> >>> IT Administrator
> >>>
> >>> http://www.Philly**Car**Share.org <http://www.PhillyCarShare.org>
> >>>
> >>> **Our** wheels. **Your** freedom.
> >>>
> >>> 215-730-0988 x131
> >>>
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> >>>
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> >>> Commercial support: sales at bestpractical.com
> >>>
> >>>
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> 
> --
> Drew Barnes
> Applications Analyst
> Network Resources Department
> Raymond Walters College
> University of Cincinnati

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