[rt-users] Plugin not being used?

[Drew Barnes]

Do you have all of the other external auth config options set?

Robert Munsch wrote:
> Many, many times.  Not just restart: stopped it completely, wiped out
> the plugin, reinstalled it, started apache.
>
> Nothing.
>
> ------------------------
> Rob Munsch
> IT Administrator
> http://www.PhillyCarShare.org
> Our wheels.  Your freedom.
> 215-730-0988 x131
>
>   
>> -----Original Message-----
>> From: Keith A McDermott [mailto:kmcdermo at purdue.edu]
>> Sent: Thursday, December 04, 2008 3:34 PM
>> To: Robert Munsch
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Plugin not being used?
>>
>> Did you restart apache after changing RT_SiteConfig.pm?
>>
>> Keith McDermott
>> Desktop Support Specialist - PCN
>> Physics Department, Purdue University
>>
>> Web:    http://www.physics.purdue.edu/pcn
>> E-mail: kmcdermo at purdue.edu
>> Phone:  (765)496-2202
>> Address:525 Northwestern Avenue
>>         West Lafayette, IN 47907
>>
>> Check out our new documentation at:
>> http://www.physics.purdue.edu/PCN/doc/wiki
>>
>>
>>
>> Robert Munsch wrote:
>>     
>>> Hey all (and Mike),
>>>
>>> Despite a
>>>
>>> Set(@Plugins, qw(RT::Authen::ExternalAuth));
>>>
>>> As the first (non-comment) line in SiteConfig, it seems like ExtAuth
>>> is not being used. Log files show internal handlers trying to
>>>       
> process
>   
>>> my login: there's no mention of even a passing thought towards
>>>       
> trying
>   
>>> to hit the external server.
>>>
>>> I've reinstalled RT completely not too long ago, and
>>> RT::Authen::ExternalAuth several times. I've chown'd and chgrp'd
>>>       
> thru
>   
>>> everything and the webserver used can read all of it. I'm not sure
>>> what to check next.
>>>
>>> Seems to me if that Set line is working, and my setup isn't, then
>>>       
> the
>   
>>> plugin should try to be used and bomb horribly, right? That's not
>>>       
> what
>   
>>> happening. It's acting like there's no plugin at all.
>>>
>>> Any thoughts?
>>>
>>> Thanks,
>>>
>>> ------------------------
>>>
>>> Rob Munsch
>>>
>>> IT Administrator
>>>
>>> http://www.Philly**Car**Share.org <http://www.PhillyCarShare.org>
>>>
>>> **Our** wheels. **Your** freedom.
>>>
>>> 215-730-0988 x131
>>>
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>>>       
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>>>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati