[rt-users] Unprivileged user cannot create ticket

Tomáš Sára sara at edhouse.cz
Mon Dec 8 04:07:35 EST 2008

It was it. Thanks a lot, problem solved.

Drew Barnes napsal(a):
> Give Unprivileged SeeQueue rights perhaps?
> Tomáš Sára wrote:
>> Hello everybody,
>> first I have to say that I am new to RT system. After installing RT 
>> on our server I started to use it. It looks like a great system but 
>> it does have a lot of adjustments. At the begining I was a little bit 
>> connfused what is what. But know I am familiar with it a lot more.
>> The root account is working great. Even the privilieged users are ok. 
>> The only problem I have are unprivileged users. I have some queues, 
>> lets say 3 of them ("Module 1", "Module 2", and "General"). I would 
>> like to allow unprivileged users to create tickets in queues "Module 
>> 1" and "Module 2" and I don't know how to do it. I have set to grou 
>> "Everyone" the rights "CreateTicket" and "ReplyToTicket" for both of 
>> these queues. But when I log in as a unprivileged user and want to 
>> create a ticket I can see "Queue: ** ()"  on the first line of the 
>> new ticket. And when I press the button "Create ticket" I will obtain 
>> an Error: "You have no permission to create tickets in that queue. No 
>> details".
>> When I tried to grant the "Everyone" group the same global permisions 
>> as I granted to the queues above, it was possible for the 
>> unprivileged user to create the ticket but he/she can't choose the 
>> queue to create it in.
>> You can simulate this in the demo apllication on 
>> http://rt.easter-eggs.org/demos/stable/ when you log in as a 
>> guest/guest you will get the same.
>> Any help is greatly appriciated.
>> Sincerely
>> Tomas Sara.
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