[rt-users] Unprivileged user cannot create ticket

[Drew Barnes]

Give Unprivileged SeeQueue rights perhaps?

Tomáš Sára wrote:
> Hello everybody,
> first I have to say that I am new to RT system. After installing RT on 
> our server I started to use it. It looks like a great system but it does 
> have a lot of adjustments. At the begining I was a little bit connfused 
> what is what. But know I am familiar with it a lot more.
>
> The root account is working great. Even the privilieged users are ok. 
> The only problem I have are unprivileged users. I have some queues, lets 
> say 3 of them ("Module 1", "Module 2", and "General"). I would like to 
> allow unprivileged users to create tickets in queues "Module 1" and 
> "Module 2" and I don't know how to do it. I have set to grou "Everyone" 
> the rights "CreateTicket" and "ReplyToTicket" for both of these queues. 
> But when I log in as a unprivileged user and want to create a ticket I 
> can see "Queue: ** ()"  on the first line of the new ticket. And when I 
> press the button "Create ticket" I will obtain an Error: "You have no 
> permission to create tickets in that queue. No details".
>
> When I tried to grant the "Everyone" group the same global permisions as 
> I granted to the queues above, it was possible for the unprivileged user 
> to create the ticket but he/she can't choose the queue to create it in.
>
> You can simulate this in the demo apllication on 
> http://rt.easter-eggs.org/demos/stable/ when you log in as a guest/guest 
> you will get the same.
>
> Any help is greatly appriciated.
> Sincerely
> Tomas Sara.
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati