[rt-users] Message length limitation?
kyim at onyx-pharm.com
Mon Dec 8 13:57:17 EST 2008
Hi, I had a user respond to a ticket via the web interface but all the system captured was her pre-populated signature block. The message itself wasn't recorded. I stood at her desk while she showed me exactly what she had done and of course it worked perfectly. Any suggestions how I should troubleshoot? Thanks!
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