[rt-users] Message length limitation?

Kiyomi Yim kyim at onyx-pharm.com
Mon Dec 8 13:57:17 EST 2008

Hi, I had a user respond to a ticket via the web interface but all the system captured was her pre-populated signature block.  The message itself wasn't recorded.  I stood at her desk while she showed me exactly what she had done and of course it worked perfectly.  Any suggestions how I should troubleshoot?  Thanks!
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