[rt-users] Scrip: Notify requestor on queue change to SPECIFIC QUEUE

[vxtrq]

Stephen Turner wrote:
> 
> On Mon, 08 Dec 2008 10:29:26 -0500, vxtrq <rob.wib at gmail.com> wrote:
> 
>>
>> Hi everyone.
>> In RT I have several queues, lets call them queue1, queue2, queue3 and
>> masterqueue for simplicity. What I want to do is, whenever I move a  
>> ticket
>> from ANY queue but ONLY to masterqueue I want to send an e-mail (based  
>> on a
>> template I have) to the requestor.
>>
>> I'm really stuck at figuring this scrip out. I can't find that much of a
>> syntax documentation, so I'm pretty much guessing here. This is what I  
>> tried
>> first:
>>
>> Condition: User defined
>> Action: Autoreply to requestors
>> Template: myTemplate
>> Stage: TransactionCreate
>> Custom Condition:
>> if ( $TicketObj->QueueObj->Name eq "masterqueue"; )
>> {
>> return 0;
>> } else {
>> return 1;
>> }
>>
>> As it should work whichever queue the ticket is coming from, I'd like to
>> make this a global scrip. However, I just can't figure out how to  
>> proceed.
>>
>> Any help would be greatly appreciated.
> 
> 
> You're in luck - what you want to do can be done fairly simply.
> 
> If you attach a scrip to masterqueue triggered by On Queue Change, it will
> fire only when you move a ticket into masterqueue. So on that queue set up
> a scrip like this:
> 
> On Queue Change Notify Requestors using Template myTemplate
> 
> No need for a global scrip or any custom condition coding. myTemplate
> should also be attached to the masterqueue.
> 
> Steve
> 
> -- 
> Stephen Turner
> Senior Programmer/Analyst - SAIS
> MIT IS&T
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> 

Thank you SO much Stephen. That sure did it :)
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