[rt-users] RT-Users Digest, Vol 57, Issue 24
p srinivas raju
psrinivasraju08 at gmail.com
Tue Dec 9 08:26:45 EST 2008
it does not allow me to unsubscribe. please unsubscribe.
----- Original Message -----
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Sent: Tuesday, December 09, 2008 8:22 AM
Subject: RT-Users Digest, Vol 57, Issue 24
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> Today's Topics:
>
> 1. rt 3.8.1: Font and spacing issues in ticket history section
> issue (Janet Houser)
> 2. is it possible to set up a external database query using
> user's input while opening ticket? (Aleksey Tsalolikhin)
> 3. Re: is it possible to set up a external database query using
> user's input while opening ticket? (Jerrad Pierce)
> 4. Re: Issue with RT 3.8.1 and Active Directory authentication
> (Bryan McLellan)
> 5. Re: rt 3.8.1: Font and spacing issues in ticket history
> section issue (Bryan McLellan)
> 6. Re: long page load times with many comments, was: is SELECT
> GET_LOCK normal? (Bryan McLellan)
> 7. Re: long page load times with many comments, was: is SELECT
> GET_LOCK normal? (Ruslan Zakirov)
> 8. Re: long page load times with many comments, was: is SELECT
> GET_LOCK normal? (Bryan McLellan)
> 9. ATx-Graph / AT 1.2.3 / RT 3.6.5 Problems
> (Ham MI-ID, Torsten Brumm)
> 10. Good document on assigning rights (Bill Morton)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 08 Dec 2008 15:00:57 -0500
> From: Janet Houser <jhouser at cfa.harvard.edu>
> Subject: [rt-users] rt 3.8.1: Font and spacing issues in ticket
> history section issue
> To: rt-users at lists.bestpractical.com
> Message-ID: <493D7CF9.4000304 at cfa.harvard.edu>
> Content-Type: text/plain; charset=us-ascii; format=flowed
>
> Hi folks,
>
> When my users add comments while logged into rt (3.8.1), the font is very
> large and the lines are
> double spaced. When you reply to rt tickets via a mailer, this doesn't
> happen.
>
> I've googled but haven't found a setting in the RT_SiteConfig file that
> fixes this.
>
> Has anyone else seen this?
>
> Cheers,
>
> janet
>
>
> ------------------------------
>
> Message: 2
> Date: Mon, 8 Dec 2008 12:17:37 -0800
> From: "Aleksey Tsalolikhin" <atsaloli.tech at gmail.com>
> Subject: [rt-users] is it possible to set up a external database query
> using user's input while opening ticket?
> To: rt-users at lists.bestpractical.com
> Message-ID:
> <d17c5b140812081217n50d877c1j6bf39b0c05f83d07 at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Hi. If a user provides some input while opening a new ticket, into a
> textbox in the form, in pulling data from an external source using
> an External module (like Groups.pm) ?
>
> For example, I want the use to supply company name and location,
> and the external query will fetch all the stores that particular company
> operates at that location.
>
> Or would we have to change RT source code to do that?
>
> Thanks,
> Aleksey
>
> --
> Aleksey Tsalolikhin
> UNIX System Administrator
> "I get stuff done!"
> http://www.lifesurvives.com/
>
>
> ------------------------------
>
> Message: 3
> Date: Mon, 8 Dec 2008 16:58:57 -0500
> From: "Jerrad Pierce" <jpierce at cambridgeenergyalliance.org>
> Subject: Re: [rt-users] is it possible to set up a external database
> query using user's input while opening ticket?
> To: "Aleksey Tsalolikhin" <atsaloli.tech at gmail.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID:
> <be7163f0812081358h27358619g2545d8ecfd1fe8fc at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> That's not the clearest example, since a well defined location would
> be a unique identifier.
> However, no, you don't have to change RT. You just need to implement a
> custom overlay.
> Things to look at are the custom field "Include page" property and
> RTx::EmailCompletion,
> the desired feature does not exist out of the box.
>
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>
>
> ------------------------------
>
> Message: 4
> Date: Mon, 8 Dec 2008 14:53:38 -0800
> From: "Bryan McLellan" <btm at loftninjas.org>
> Subject: Re: [rt-users] Issue with RT 3.8.1 and Active Directory
> authentication
> To: "Elton S. Fenner" <elton.fenner at al.rs.gov.br>
> Cc: rt-users at lists.bestpractical.com
> Message-ID:
> <893823750812081453l5b50ceefw6aa97a54fcaf5055 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> On Mon, Dec 8, 2008 at 10:44 AM, Elton S. Fenner
> <elton.fenner at al.rs.gov.br>wrote:
>
>> I can login but get this message in browser:
>> *Can't call method "as_string" on an undefined value at
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm
>> line 97, line 514. *
>>
>
> This looks like it's the section of code checking the group.
>
>
>> * 'group' => 'DSI_Rede_Usu',
>> 'group_attr' => '',*
>>
>
> Have you tried with these two lines commented out? I would think
> group_attr
> must be set. I believe 'uniqueMember' is what openldap uses, and active
> directory uses 'member'. I also think group would be a full DN, but the
> code
> may search. I've never used these before myself.
>
> Bryan
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> ------------------------------
>
> Message: 5
> Date: Mon, 8 Dec 2008 15:09:16 -0800
> From: "Bryan McLellan" <btm at loftninjas.org>
> Subject: Re: [rt-users] rt 3.8.1: Font and spacing issues in ticket
> history section issue
> To: "Janet Houser" <jhouser at cfa.harvard.edu>
> Cc: rt-users at lists.bestpractical.com
> Message-ID:
> <893823750812081509k5dbc04d4nb8bbc3e1093e661 at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> On Mon, Dec 8, 2008 at 12:00 PM, Janet Houser
> <jhouser at cfa.harvard.edu>wrote:
>
>> When my users add comments while logged into rt (3.8.1), the font is very
>> large and the lines are
>> double spaced. When you reply to rt tickets via a mailer, this doesn't
>> happen.
>
>
> Have you tried turning off the WYSIWYG editor under Preferences? If this
> fixes your problem I would try setting:
>
> Set($MessageBoxRichText, 0);
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>
> ------------------------------
>
> Message: 6
> Date: Mon, 8 Dec 2008 15:50:48 -0800
> From: "Bryan McLellan" <btm at loftninjas.org>
> Subject: Re: [rt-users] long page load times with many comments, was:
> is SELECT GET_LOCK normal?
> To: "Ruslan Zakirov" <ruz at bestpractical.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID:
> <893823750812081550i58cbf9fagcddd0251870272c4 at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> On Thu, Dec 4, 2008 at 6:06 PM, Ruslan Zakirov <ruz at bestpractical.com>
> wrote:
>> Could you check if ShowMessageStanza from 3.8 repository [1] improves
>> situation? See also comments below.
>
>> [1]
>> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/share/html/Ticket/Elements/ShowMessageStanza
>
> Installed this and restarted. Didn't change the time to load. Pretty
> stable at just under 90 seconds for this ticket.
>
>> Start from identifying where RT spends more time during the request.
>
> Turned on 'debug' logging to a file. When loading this ticket I see
> many lines like this:
>
> [Mon Dec 8 23:37:12 2008] [debug]: We found a merged ticket.1721/1698
> (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:185)
>
> After the first line, it will pause for one second, then print three
> more of the exact messages at the same time with the same timestamp as
> the first. Four messages every second for the 90 seconds it took for
> the ticket to load.
>
> After seeing this I opened up a few dozen tickets and watched the
> debugging log. Every ticket without merges took under two seconds,
> most of them a fraction of a second (short ones). Tickets with merges
> took 50-110 seconds. Definitely looks like some sort of recursive loop
> to do with parsing ticket merges.
>
> Bryan
>
>
> ------------------------------
>
> Message: 7
> Date: Tue, 9 Dec 2008 04:14:03 +0300
> From: "Ruslan Zakirov" <ruz at bestpractical.com>
> Subject: Re: [rt-users] long page load times with many comments, was:
> is SELECT GET_LOCK normal?
> To: "Bryan McLellan" <btm at loftninjas.org>
> Cc: rt-users at lists.bestpractical.com
> Message-ID:
> <589c94400812081714y544423c6w666fb5148cf3cce6 at mail.gmail.com>
> Content-Type: text/plain; charset=UTF-8
>
> http://rt3.fsck.com//Ticket/Display.html?id=12774
>
>
> On Tue, Dec 9, 2008 at 2:50 AM, Bryan McLellan <btm at loftninjas.org> wrote:
>> On Thu, Dec 4, 2008 at 6:06 PM, Ruslan Zakirov <ruz at bestpractical.com>
>> wrote:
>>> Could you check if ShowMessageStanza from 3.8 repository [1] improves
>>> situation? See also comments below.
>>
>>> [1]
>>> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/share/html/Ticket/Elements/ShowMessageStanza
>>
>> Installed this and restarted. Didn't change the time to load. Pretty
>> stable at just under 90 seconds for this ticket.
>>
>>> Start from identifying where RT spends more time during the request.
>>
>> Turned on 'debug' logging to a file. When loading this ticket I see
>> many lines like this:
>>
>> [Mon Dec 8 23:37:12 2008] [debug]: We found a merged ticket.1721/1698
>> (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:185)
>>
>> After the first line, it will pause for one second, then print three
>> more of the exact messages at the same time with the same timestamp as
>> the first. Four messages every second for the 90 seconds it took for
>> the ticket to load.
>>
>> After seeing this I opened up a few dozen tickets and watched the
>> debugging log. Every ticket without merges took under two seconds,
>> most of them a fraction of a second (short ones). Tickets with merges
>> took 50-110 seconds. Definitely looks like some sort of recursive loop
>> to do with parsing ticket merges.
>>
>> Bryan
>>
>
>
>
> --
> Best regards, Ruslan.
>
>
> ------------------------------
>
> Message: 8
> Date: Mon, 8 Dec 2008 17:26:37 -0800
> From: "Bryan McLellan" <btm at loftninjas.org>
> Subject: Re: [rt-users] long page load times with many comments, was:
> is SELECT GET_LOCK normal?
> To: "Ruslan Zakirov" <ruz at bestpractical.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID:
> <893823750812081726g988cb79rdb3176a91862773c at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> On Mon, Dec 8, 2008 at 5:14 PM, Ruslan Zakirov <ruz at bestpractical.com>
> wrote:
>> http://rt3.fsck.com//Ticket/Display.html?id=12774
>
> Note that to read that, login as guest/guest.
>
> That's it, thanks. Added this to RT_SiteConfig.pm.
>
> Set($LogToSyslog , 'info');
>
> Also linked in that bug is a debian bug [1]. They also discuss that
> installing the debian package 'libsys-syslog-perl' should resolve this
> issue.
>
> Maybe RT_Config.pm should ship with LogToSyslog set to info as a
> general measure rather than related to this bug?
>
> Bryan
>
> [1] http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692
>
>
> ------------------------------
>
> Message: 9
> Date: Tue, 9 Dec 2008 10:33:38 +0100
> From: "Ham MI-ID, Torsten Brumm" <torsten.brumm at Kuehne-Nagel.com>
> Subject: [rt-users] ATx-Graph / AT 1.2.3 / RT 3.6.5 Problems
> To: "RT Users" <rt-users at lists.bestpractical.com>
> Message-ID:
> <16426EA38D57E74CB1DE5A6AE1DB039401AFE1DC at w3hamboex11.ger.win.int.kn>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi RT Users, Todd,
> i'm trying to get Atx-Graph from AT Repo to run, until now without
> success. Has anybody got this running already?
>
> Any hint or suggestion where to start?
>
> I'm calling the Graph.html whith the same options like Results.html like
> this:
> http://rt3dev.int.kn/AssetTracker/Search/Graph.html?Order=ASC&Query=Type
> %3D 'TelCo' AND Status !%3D 'retired'&Rows=&OrderBy=id&Format=
>
> My Error at the moment:
>
> error: Error during compilation of
> /opt/rt3dev/local/html/AssetTracker/Search/Graph.html:
> Can't locate object method "StatusArray" via package
> "RTx::AssetTracker::Type" (perhaps you forgot to load
> "RTx::AssetTracker::Type"?) at
> /opt/rt3dev/local/html/AssetTracker/Search/Graph.html line 162.
>
> Stack:
> [/opt/rt3dev/local/html/AssetTracker/Search/Graph.html:162]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:811]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:441]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:246]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:211]
> [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275]
> [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:342]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:121]
> [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:73]
> [/opt/rt3dev/bin/mason_handler.fcgi:78]
>
> context:
> ...
> 158:
> 159: </%INIT>
> 160: <%ONCE>
> 161: #my $type = RTx::AssetTracker::Type->new($session{'CurrentUser'});
> 162: my @status = RTx::AssetTracker::Type->StatusArray();
> 163: </%ONCE>
> 164:
> code stack: /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445
> /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:246
> /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:211
> /usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275
> /usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353
> /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348
> /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:342
> /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:121
> /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:73
> /opt/rt3dev/bin/mason_handler.fcgi:78
>
> Thanks
>
> Torsten
>
> K?hne + Nagel (AG & Co.) KG, Gesch?ftsleitung: Hans-Georg Brinkmann
> (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred
> Manke, Christian Marnett? (Stellv.), Mark Reinhardt (Stellv.), Jens
> Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928,
> USt-IdNr.: DE 812773878, Pers?nlich haftende Gesellschaft: K?hne & Nagel
> A.G., Sitz: Contern/Luxemburg Gesch?ftsf?hrender Verwaltungsrat:
> Klaus-Michael K?hne
>
>
>
>
>
> ------------------------------
>
> Message: 10
> Date: Tue, 09 Dec 2008 08:01:34 -0500
> From: Bill Morton <Bill.Morton at ncmail.net>
> Subject: [rt-users] Good document on assigning rights
> To: rt-users at lists.bestpractical.com
> Message-ID: <493E6C2E.6020401 at ncmail.net>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> Hello All,
>
> I am new to RT and wondering if there is a good document out there
> explaining what rights to give and where. I will have many different
> queue's in my installation and want to do it right the first time. Any
> help would be appreciated!
> --
>
> Thanks,
> Bill Morton
>
>
>
> ------------------------------
>
> _______________________________________________
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