[rt-users] LDAP authentication and existing users

Joe Hartley joe.hartley at retailsolutions.com
Tue Dec 9 16:04:35 EST 2008

I've been working on using LDAP authentication in our RT 3.6.6
installation using ExternAuth and have gotten quite a way on my own, but
have run into a minor speedbump.

People here have gotten used to submitting tickets to RT via email but
now we want to roll out the self-service interface, and authenticate
against our Active Directory server to log in.  The problem I have is
that when RT automatically created the users, the RT username was set to
the email address of the requestor.

Now, I've discovered that the user cannot access the self-service
interface unless their username is changed from their email address to
their AD login.  Has anyone ever seen a script that would take a list of
email addresses and look up the login name?

Also, does anyone know how I can get RT to use the login name instead of
the email address when it auto-creates a user upon getting a ticket from
a new user via email?

Thanks for any pointers tossed out here - I'm a newbie when it comes to
the world of LDAP and Active Directory!

Joe Hartley | Sr. Linux SysAdmin
Retail Solutions, Inc. (formerly VeriSign RDS)
40 Sharpe Drive
Cranston, RI 02920
joe.hartley at retailsolutions.com 
+1 401.824.5040 (o) | +1 401.824.5002 (f)

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