[rt-users] IO Error when adding attachments

[Mathew]

3.6.5.  Sorry, should have added that previously.  If it is not something that can be avoided in this version all I would require is an explanation about its cause to pass on to my users.

-Mathew

Jesse Vincent wrote:
> What version of RT are you running? I believe this to be fixed in 3.8
> 
> On Tue, Dec 09, 2008 at 03:22:26PM -0500, Mathew wrote:
>> I did a search on the archives for this error but the few instances I found had no responses to the users' inquiries.  Perhaps someone can shed some light on it.
>>
>> A user was adding two attachments to a correspondence via the web interface when the following popped up:
>>
>> System error
>> error:  	read-open /tmp/8NSuxt68WB: No such file or directory at /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm line 435.
>> context:  	
>> ...  	
>> 431:  	if ($mode eq 'w') { ### writing
>> 432:  	$IO = FileHandle->new(">$path") || die "write-open $path: $!";
>> 433:  	}
>> 434:  	elsif ($mode eq 'r') { ### reading
>> 435:  	$IO = FileHandle->new("<$path") || die "read-open $path: $!";
>> 436:  	}
>> 437:  	else {
>> 438:  	die "bad mode: '$mode'";
>> 439:  	}
>> ...  	
>> code stack:  	/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:435
>> /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:335
>> /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:218
>> /usr/local/rt3/lib/RT/Attachment_Overlay.pm:204
>> /usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
>> /usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
>> /usr/local/rt3/lib/RT/Transaction_Overlay.pm:487
>> /usr/local/rt3/lib/RT/Transaction_Overlay.pm:158
>> /usr/local/rt3/lib/RT/Record.pm:1461
>> /usr/local/rt3/lib/RT/Ticket_Overlay.pm:2444
>> /usr/local/rt3/lib/RT/Ticket_Overlay.pm:2357
>> /usr/local/rt3/lib/RT/Interface/Web.pm:585
>> /usr/local/rt3/share/html/Ticket/Display.html:144
>> /usr/local/rt3/local/html/Ticket/Update.html:220
>> /usr/local/rt3/share/html/autohandler:291
>>
>> It only happens occasionally and there are not entries in the log file indicating any errors.  Has anyone who has experienced this been able to figure out the cause?
>>
>> -Mathew
>> -- 
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> 

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