[rt-users] Continuous 500 errors

[Brendon Baumgartner]

On Fri, October 17, 2008 11:25 am, scollins wrote:
> Yes, I had already tried re-installing Text::Quoted as I had been
> searching for an answer in the user list long before posting to it. Seems
> there are a lot of similar issues but nothing exactly like mine. It's
> either my system or the RT version I'm using (3.8.1) and it's not easy to
> eliminate either of these on a production system just for trouble shooting
> :(
>
> -steven

I'm also having this issue with 3.8.1. I usually notice it when calling RT
with rt-mailgate. My procmail logs have the random error "500 Internal
Server Error"

I just noticed it today that some emails have been getting lost!
-- 
_BB


>
> On Fri, 2008-10-17 at 14:56 -0400, Drew Barnes wrote:
>
>> Try searching list archives for segmentation faults:
>> http://www.gossamer-threads.com/lists/engine?list=rt;do=search_results;s
>> earch_forum=forum_3;search_string=segmentation%20fault;search_type=AND&
>> sb=post_time
>>
>> Could also be Text::Quoted needs re-install.  I also see some mysql
>> possibilities in there.
>>
>> Good luck.
>>
>>
>>
>> scollins wrote:
>>> This is getting very frustrating. I've completely re-installed a
>>> fresh RT and database following the instructions at
>>> http://wiki.bestpractical.com/view/RHEL4InstallGuide exactly. The only
>>>  exception is I'm using Module::Build 0.30 from cpan instead of the
>>> old perl-Module-Build-0.2612-1.rhel4.noarch.rpm listed in the wiki.
>>> All
>>> other perl modules and rpms are consistant with the install guide.
>>>
>>> I am still seeing 500 errors randomly while navigating the RT
>>> insterface:
>>>
>>>
>>> [Fri Oct 17 11:57:43 2008] [error] [client myIP] FastCGI: incomplete
>>> headers (0 bytes) received from server
>>> "/opt/rt3/bin/mason_handler.fcgi", referer:
>>> http://rt.mydomain.com/index.html
>>> [Fri Oct 17 11:57:43 2008] [warn] FastCGI: server
>>> "/opt/rt3/bin/mason_handler.fcgi" (pid 18996) terminated due to
>>> uncaught signal '11' (Segmentation fault) [Fri Oct 17 11:57:45 2008]
>>> [warn] FastCGI: server
>>> "/opt/rt3/bin/mason_handler.fcgi" restarted (pid 19036)
>>>
>>>
>>>
>>> I also set Set($LogStackTraces , 'debug'); in the RT_SiteConfig.pm
>>> file but that does not seem to have yielded any usefull information
>>> regarding the segfaults. I really need some help with this. RT is
>>> completely unusable for me at this point.
>>>
>>>
>>> -steven