[rt-users] RT: Encode::Guess failed: ; fallback to iso-8859-1

[Jayen Ashar]

Hi,

We had an e-mail disappear a few weeks ago and not go through the 
gateway and didn't notice until now.  We're running RT 3.6.4.  This is 
what the log says
==
Dec  3 15:29:48 scirt1b RT: Could not record email: Could not load a 
valid user 
(/srv/www/vhosts/rt_science_unsw_edu_au/share/html/REST/1.0/NoAuth/mail-gateway:75) 

Dec  3 15:29:48 scirt1b RT: Encode::Guess failed: ; fallback to 
iso-8859-1 (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec  3 15:29:48 scirt1b RT: Use of uninitialized value in concatenation 
(.) or string at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm 
line 412. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec  3 15:29:48 scirt1b RT: Use of uninitialized value in pattern match 
(m//) at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 395. 
(/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:395)
Dec  3 15:29:48 scirt1b RT: Encode::Guess failed: ; fallback to 
iso-8859-1 (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec  3 15:29:48 scirt1b RT: Use of uninitialized value in concatenation 
(.) or string at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm 
line 412. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec  3 15:29:48 scirt1b RT: Use of uninitialized value in pattern match 
(m//) at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 395. 
(/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:395)
==
My questions are:
1) What is the error?  Why didn't the gateway work?
2) How do I fix this?
3) Can I redirect failed e-mails in the future to an e-mail address?
4) Is there a copy of the failed e-mail somewhere?

Thanks,
Jayen

-- 
Jayen Ashar 	
Technical Officer	
Computing Center
School of Mathematics and Statistics
M029, Red Center
The University of New South Wales SYDNEY NSW 2052
Ph: + 61 (2) 93857016
Fax: + 61 (2) 93857192
CRICOS provider code: 00098G