[rt-users] Truncate subject line
Robert Munsch
Munsch at phillycarshare.org
Mon Dec 15 18:50:56 EST 2008
Hello list,
For my brand-new RT implementation, one of my users created a ticket
with
Subject:
AAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRGHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!
Which is stretching the heck out of the layout whenever that ticket's on
the page. Where would I define a max char limit for subject lines?
This is going to be shown to department heads soon, and I want the at a
glance etc. pages to look purty no matter what someone sends in.
Also, I will probably delete that ticket first, but it does illustrate
the general concept :-)
------------------------
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org <http://www.PhillyCarShare.org>
Our wheels. Your freedom.
215-730-0988 x131
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