[rt-users] RT permission question

Kenneth Crocker KFCrocker at lbl.gov
Wed Dec 17 15:22:24 EST 2008


	I tried the following tests:

	1) added rights to the first group for target queue. No Joy.
	2) tried to have owner move ticket to a queue that allowed any 
privileged user to "CreateTicket". Also no joy.
	I'm dumbfounded. He IS a privileged user or I wouldn't be able to have 
him in a group. Of course, I checked anyway.


On 12/16/2008 1:17 PM, Stephen Turner wrote:
> On Tue, 16 Dec 2008 16:06:53 -0500, Kenneth Crocker <KFCrocker at lbl.gov> 
> wrote:
>> To all,
>>     I thought I understood most of the permission relationships in RT, 
>> but
>> I find I'm a bit stumped with a problem I'm having. I know that to move
>> a ticket from one queue to another queue that person/group initiating
>> the move must have "SeeQueue" and "CreateTicket" rights for the intended
>> queue. I have a situation where those rights are granted, but permission
>> is denied.
> Kenn,
> Does the ticket actually get moved to the other queue? Also, exactly 
> what error message appears?
> Steve

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