[rt-users] RT380: Adding custom Status

O'Leary, Paul Paul_OLeary at breconridge.com
Thu Dec 18 10:46:03 EST 2008


I am moving from 363 to 380 and in the process need to add in a custom
Status that was previously created in out 363 environment. I was not the
person who implemented the 363 version, so I am not aware of the details
for the changes. I have seen that there are a few arrays that need to be
update in RT config files, as well as seeing many new version of files
under RT_HOME/local/html.

I was wondering if there is any documentation or links that guide you
through added a custom status entry. I just don't want to hack away at
it, and miss something if there is already docs available.





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