[rt-users] RT380: Adding custom Status

Alberto Villanueva alberto.villanueva at altran.es
Thu Dec 18 10:50:33 EST 2008

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De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] En nombre de O'Leary, Paul
Enviado el: jueves, 18 de diciembre de 2008 16:46
Para: rt-users at lists.bestpractical.com
CC: poleary1 at gmail.com
Asunto: [rt-users] RT380: Adding custom Status



I am moving from 363 to 380 and in the process need to add in a custom
Status that was previously created in out 363 environment. I was not the
person who implemented the 363 version, so I am not aware of the details for
the changes. I have seen that there are a few arrays that need to be update
in RT config files, as well as seeing many new version of files under

I was wondering if there is any documentation or links that guide you
through added a custom status entry. I just don't want to hack away at it,
and miss something if there is already docs available.





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