[rt-users] Autocreated users and ldap auth

[Robert Munsch]

I'm using Authen::ExternalAuth and it seems to be working.  If a user
logs in to RT using Active Directory credentials, they get in and get
autocreated.  

 

However, if before RT login, they submit a ticket, they cannot log in:
rt complains that the email address is already in use (AD lookup finds
the email they submitted from) and says it's in use.  I think I've
misunderstood: I thought RT would treat identical info as one account,
and LDAP lookup would take precedence.  How can I merge them so ldap
lookup is always used, whether they submitted a ticket or not..?

 

I'm not sure I'm asking this clearly.  Should I be turning off the
create-on-ticket-submit functionality to achieve this?

 

------------------------

Rob Munsch

IT Administrator

http://www.PhillyCarShare.org <http://www.PhillyCarShare.org> 

Our wheels.  Your freedom.

215-730-0988 x131

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081218/0abf6311/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Robert Munsch.vcf
Type: text/x-vcard
Size: 141 bytes
Desc: Robert Munsch.vcf
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081218/0abf6311/attachment.vcf>