[rt-users] Customize 10 newest unowned tickets

Charles Dand charles.dand at penguinfactory.co.uk
Fri Dec 19 08:22:22 EST 2008

Steffen Tronstad wrote:
> I want to customize the " 10 newest unowned tickets" to include a
> quick-delete button, and to show the requestors email-address (or even
> better, the email without @domain.tld)
> Is there any template-file I can edit to make these changes ?

I'd like to know how to do something similar where I could add a 
"resolve" link beside "take" so that simple problems can be marked as 
resolved quickly.


Charles Dand

Penguin Factory Ltd

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