[rt-users] Customize 10 newest unowned tickets

[Steffen Tronstad]

I already have a decent spamfilter at the mailserver, but it is the 1-2% of spam always getting trough the filters I'm after. And they have to be manually deleted. 

I cant seem to find the advance editing, or the correct url for quick delete a ticket. I would like something like PerlDESK where you can tick off with checkboxes multiple tickets in the front page, and then choose an action (delete, change priority, change ownership etc)


Med vennlig hilsen / with kind regards 
Steffen Tronstad 
BroadPark Games drift/design 
NextGenTel AS, part of TeliaSonera Group 
Tlf: +47 466 988 46
Mail: sttr at nextgentel.com <mailto:sttr at nextgentel.com> 
 please don't print this e-mail unless you really need to. 

-----Opprinnelig melding-----
Fra: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org] 
Sendt: 22. desember 2008 17:33
Til: Steffen Tronstad
Kopi: rt-users at lists.bestpractical.com
Emne: Re: [rt-users] Customize 10 newest unowned tickets

On Mon, Dec 22, 2008 at 04:36, Steffen Tronstad <sttr at nextgentel.com> wrote:
> Thank you, but theres no option for Quick Delete. This would be very helpful to delete spam and duplicate messages quickly.
>
> Med vennlig hilsen / with kind regards
> Steffen Tronstad
> BroadPark Games drift/design
> NextGenTel AS, part of TeliaSonera Group
> Tlf: +47 466 988 46
> Mail: sttr at nextgentel.com <mailto:sttr at nextgentel.com>
>  please don't print this e-mail unless you really need to.
>
> -----Opprinnelig melding-----
> Fra: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org]
> Sendt: 19. desember 2008 16:10
> Til: Steffen Tronstad
> Kopi: rt-users at lists.bestpractical.com
> Emne: Re: [rt-users] Customize 10 newest unowned tickets
>
> On Fri, Dec 19, 2008 at 07:54, Steffen Tronstad <sttr at nextgentel.com> wrote:
>> I want to customize the " 10 newest unowned tickets" to include a
>> quick-delete button, and to show the requestors email-address (or even
>> better, the email without @domain.tld)
>>
>> Is there any template-file I can edit to make these changes ?
> Just edit the search (click the box title, and then Edit Search) and
> save it. If you do it as root its a global change, as non-root
> if can only save to a self-named search, and then you need to
> add that to your RT at a Glance.
>
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>


You can create whatever sort of link you want in the advanced editing
of the format,
but if spam is your concern see:

http://wiki.bestpractical.com/view/SpamFiltering

-- 
Cambridge Energy Alliance: Save money. Save the planet.