[rt-users] CF "applies to" not doing what i think it means?

[Rob Munsch]

On Ubuntu, should i ignore CPAN and get the "debian makefile" it mentions?
The install didn't throw any errors, but i do not see the action even after
adding the plugin's line to SiteConfig and stopping/starting Apache.

On Fri, Dec 26, 2008 at 5:14 PM, Todd Chapman <todd at chaka.net> wrote:

> http://wiki.bestpractical.com/view/ExtractCustomFieldValues
>
>
> On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch <rob.munsch at gmail.com> wrote:
>
>> Aha, i see.  I thought that would make it unavailable completely; i see
>> now it's independent of the queue's applies-to settings.  Thanks!
>>
>> If anyone else has come across a good "cram text from Subject and Body
>> into CFs" resource, i'd love to hear it.  If not and i improve my perl
>> enough to get it right, i'll post.
>>
>>
>> On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov <ruslan.zakirov at gmail.com
>> > wrote:
>>
>>> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF.
>>>
>>> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <rob.munsch at gmail.com>
>>> wrote:
>>> > Hello,
>>> >
>>> > I've created a "tickets" CF for a value, and under Applies To have
>>> checked
>>> > the queue i want it to be in.  The other queues i do not want it to
>>> appear
>>> > in are unchecked.  However, the CF still appears on every ticket in
>>> every
>>> > queue.
>>> >
>>> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm
>>> looking
>>> > for either.  Also,
>>> http://wiki.bestpractical.com/view/ManualAdministration
>>> > seems to have some unnecessary steps or perhaps it's just outdated:  it
>>> > talks about going to Queues and selecting the one you want, then going
>>> to
>>> > "Custom Fields in the left-hand navigation bar."  However, in 3.8.1 at
>>> > least, there is no subheading of CFs in Queues, just the top-level CF
>>> > option: and results are the same whether i am looking at a queue's
>>> config
>>> > first or not.
>>> >
>>> > Most importantly, assuming i get this straightned out and the CFs are
>>> in the
>>> > tickets in queues where i want them and nowhere else: i'm going to want
>>> to
>>> > parse email subjects and bodies for text to grab and stuff into the
>>> CFs.
>>> > I'm having trouble finding a good starting place for this, however.  I
>>> see
>>> > some perl examples for searching for strings i want, but not the "and
>>> now
>>> > take what you found and put it in Custom Field Blah."  If all the CFs
>>> have
>>> > to be filled in manually, this won't work for us - there's rather a lot
>>> of
>>> > automated info coming in, and i need to scarf it down as the ticket is
>>> > created.
>>> >
>>> > Thanks!
>>> >
>>> > _______________________________________________
>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>> >
>>> > Community help: http://wiki.bestpractical.com
>>> > Commercial support: sales at bestpractical.com
>>> >
>>> >
>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> > Buy a copy at http://rtbook.bestpractical.com
>>> >
>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
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