[rt-users] CF "applies to" not doing what i think it means?

[Rob Munsch]

never mind, found it!

For the archives:
When installing via CPAN, there's an important step you need to run
manually.  Go to the .cpan/build dir for ExtractCustomFieldValues and run
# make initdb

You (should) be prompted for your rt_user's DB password.  It will then
update your DB so Extract Custom Field Values is now a selectable scrip
action.

On Fri, Dec 26, 2008 at 6:04 PM, Rob Munsch <rob.munsch at gmail.com> wrote:

> On Ubuntu, should i ignore CPAN and get the "debian makefile" it mentions?
> The install didn't throw any errors, but i do not see the action even after
> adding the plugin's line to SiteConfig and stopping/starting Apache.
>
> On Fri, Dec 26, 2008 at 5:14 PM, Todd Chapman <todd at chaka.net> wrote:
>
>> http://wiki.bestpractical.com/view/ExtractCustomFieldValues
>>
>>
>> On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch <rob.munsch at gmail.com> wrote:
>>
>>> Aha, i see.  I thought that would make it unavailable completely; i see
>>> now it's independent of the queue's applies-to settings.  Thanks!
>>>
>>> If anyone else has come across a good "cram text from Subject and Body
>>> into CFs" resource, i'd love to hear it.  If not and i improve my perl
>>> enough to get it right, i'll post.
>>>
>>>
>>> On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov <
>>> ruslan.zakirov at gmail.com> wrote:
>>>
>>>> Goto Global-> Custom Fields -> Tickets -> and uncheck the CF.
>>>>
>>>> On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch <rob.munsch at gmail.com>
>>>> wrote:
>>>> > Hello,
>>>> >
>>>> > I've created a "tickets" CF for a value, and under Applies To have
>>>> checked
>>>> > the queue i want it to be in.  The other queues i do not want it to
>>>> appear
>>>> > in are unchecked.  However, the CF still appears on every ticket in
>>>> every
>>>> > queue.
>>>> >
>>>> > Custom fields for Queues, not Tickets, doesn't seem to be what i'm
>>>> looking
>>>> > for either.  Also,
>>>> http://wiki.bestpractical.com/view/ManualAdministration
>>>> > seems to have some unnecessary steps or perhaps it's just outdated:
>>>>  it
>>>> > talks about going to Queues and selecting the one you want, then going
>>>> to
>>>> > "Custom Fields in the left-hand navigation bar."  However, in 3.8.1 at
>>>> > least, there is no subheading of CFs in Queues, just the top-level CF
>>>> > option: and results are the same whether i am looking at a queue's
>>>> config
>>>> > first or not.
>>>> >
>>>> > Most importantly, assuming i get this straightned out and the CFs are
>>>> in the
>>>> > tickets in queues where i want them and nowhere else: i'm going to
>>>> want to
>>>> > parse email subjects and bodies for text to grab and stuff into the
>>>> CFs.
>>>> > I'm having trouble finding a good starting place for this, however.  I
>>>> see
>>>> > some perl examples for searching for strings i want, but not the "and
>>>> now
>>>> > take what you found and put it in Custom Field Blah."  If all the CFs
>>>> have
>>>> > to be filled in manually, this won't work for us - there's rather a
>>>> lot of
>>>> > automated info coming in, and i need to scarf it down as the ticket is
>>>> > created.
>>>> >
>>>> > Thanks!
>>>> >
>>>> > _______________________________________________
>>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>> >
>>>> > Community help: http://wiki.bestpractical.com
>>>> > Commercial support: sales at bestpractical.com
>>>> >
>>>> >
>>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> > Buy a copy at http://rtbook.bestpractical.com
>>>> >
>>>>
>>>>
>>>>
>>>> --
>>>> Best regards, Ruslan.
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>
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