Hi, In RT2 we used to override the LookupExternalUserInfo in the config file. I read about RT3 doing it in a _Local file, but I see things on Google with people putting in User_Local.pm . Shouldn't it go in EmailParser_Local.pm? And does it go into my $RT/etc/ directory or the $RT/lib/RT directory? (FreeBSD ports install) Thanks, Tuc