[rt-users] Is a saved charts list on the home screen possible?

[Sean McCreadie]

OK I did that and I see that it added the chart to the at a glance.  The
only problem is that the chart is displayed on the home screen as well.
I can collapse the chart but I can only view it on the home screen.  I
see that it gets automatically added to my "saved searches" column,
which is an add-on from the wiki, but when I click on it it takes me to
the search page and then I have to scroll to the bottom and open the
chart again.  I guess its pretty good this way but I would really like
to be able to have a link on the home page that would take me directly
to the chart.  Thanks everyone for all the help!  I really like RT, it's
a great tool.

 

Sean

 

From: sholmes42 at gmail.com [mailto:sholmes42 at gmail.com] On Behalf Of
Steve Holmes
Sent: Wednesday, February 06, 2008 1:41 PM
To: RT Lists
Cc: Sean McCreadie; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Is a saved charts list on the home screen
possible?

 

On 3.6.3:

Do a search and create a chart. At the bottom save the chart.
Then go back to your at a glance page and click 'Edit'
in either of the two scrolling menus on the left find your saved chart
and select it and copy it over the to box on the right by clicking on
the arrow. 
scroll down to the bottom of the page and click save.
That should do it.

Steve.




On Feb 6, 2008 3:05 PM, RT Lists <lists_rt at amnesiamachine.com> wrote:

Hi Sean,

Did you have any luck with this?  I thought it was a great idea, but
after poking around on my 3.6.6 instance I haven't been able to
determine how it's done.

Thanks!

-Matt





On 2/5/08, Sean McCreadie <smccreadie at canyonpartners.com> wrote:

Im running 3.6.6, the latest version, I must be missing it, ill try
again today.  Thanks for the feedback.

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Tuesday, February 05, 2008 11:40 AM
To: Sean McCreadie
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Is a saved charts list on the home screen
possible?




On Sat, Feb 02, 2008 at 03:41:28PM -0800, Sean McCreadie wrote:
> I recently created the saved search list that is outlined in the wiki,
> and its working great.  I have it added to my users home screens and
> they use it to view individual searches that they have created.  What
im
> hoping for now is to be able to do something similar with saved
charts.
> I noticed that when you run a search, at the bottom of the show
results
> screen there is an option to create a bar or pie chart with the search
> data.  My managers really like this tool and they want me to create a
> saved charts section that can be put on the home screen summary, just
> like the saved searches.  When I try to save the chart using the save
> feature at the bottom, it just adds it into the saved searches and
when
> you click on it, it just shows the search and not direct to the chart.
> Has anyone explored this?  Thanks
>
>

What version of RT? Recent versions certainly do let you put saved
charts on the homepage
>
>
>
> Sean McCreadie
>
> Canyon Partners, LLC
>
> 310 858 4288

 


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