[rt-users] Queue Question

Candelario, Bill Candelario at zoominfo.com
Tue Feb 5 10:01:57 EST 2008


Hi,
 
Using RT 3.6.4, I have two queues setup.  One is strictly used for
clients emailing issues to us.  The other is used strictly for tasks.
The first one I mentioned works fine with sending and receiving mail.
The second, "task", is not able to send any mail when creating a new
ticket.  We basically want, when creating a new task, the ability to
have an email sent that a new task is created.
 
Would anyone have any ideas?
 
Thanks,
Bill
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