[rt-users] Ideas on best way to do this?

[Mike Peachey]

Greg Evans wrote:
> Here is what I would like to do, but I am not sure if the approach I am taking is one that makes sense or if I should be going about it a different way, so I thought I would ask ☺

> The idea is that when we create a ticket for a given user, each additional ticket will refer to the original ticket. So I am thinking that Child Tickets would be the best way to do this. Am I correct, or am I barking up the wrong tree?

It certainly doesn't seem to make sense, why use the requestor's first 
ticket as a reference point instead of the requestor account itself?

e.g. on any given ticket, one of the searches at the top of the display 
is "This Requestor's other tickets...", and any ticket list or search 
can be given the restriction "Requestor LIKE X"..

Perhaps if you explained why you were looking at doing it this way - an 
idea as to what you are trying to accomplish..
-- 
Kind Regards,

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Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
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