[rt-users] Emailing tickets search result

[Eynat Nir Mishor]

Does anyone know of a ready-made solution for emailing tickets search result
on a scheduled basis?

rt-crontool is a good solution if you want to do something (e.g. email) on
each individual ticket that matches search query.

But I'm looking for one email being sent which contains a list of all the
tickets that match the search query (and/or a chart of this).

Similar to capturing a snapshot of "RT at a glance" and sending it by email.

Example for usage: every night email the manager a list of all tickets that
were created in the past day and how they divide by current status.

 

Thanks,

Eynat

 

 

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