[rt-users] Changing Queue based on Incoming Email address

[Todd Chapman]

He wants an existing ticket to change queues based on the To address in new
correspondence.

Fixer, did you figure it out yet?

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On 2/6/08, Kevin Falcone <falcone at bestpractical.com> wrote:
>
>
> On Feb 5, 2008, at 7:48 PM, Fixer (Robert Smith) wrote:
>
> > I can't seem to get the syntax correct for a User Defined scrip to
> > change queue on an existing ticket, based on which email address
> > they send to.  I have two queues, post at mydomain and
> > review at mydomain.  We have an external database that sends emails
> > based on where a project is in our workflow, so we need the tickets
> > to drift thru the queues based on emails from the db.
> >
> > Any existing scrips or extensions I might be able to look at?
>
> I might be misunderstanding your intent, but can't you use two
> different mailgate lines in your alias file?
>
> post:         "|/opt/rt3/bin/rt-mailgate --queue post --action
> correspond --url http://rt.example.com/"
> review:     "|/opt/rt3/bin/rt-mailgate --queue review --action
> correspond --url http://rt.example.com/"
>
> That should start the ticket in the correct queue
>
> -kevin
>
>
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