[rt-users] Adding scrip/crontool conditions

[Yitzchak Schaffer]

Greetings:

I'm on a FreeBSD 6.2 port installation of rt-3.6.5, trying to add 
RT::Condition::UntouchedInHours as given in the wiki.  I interpreted the 
instructions as being simply to drop the code into 
/usr/local/rt3/lib/RT/Condition/UntouchedInHours.pm

On running:

/usr/local/rt3/bin/rt-crontool \
--search RT::Search::ActiveTicketsInQueue --search-arg general \
--condition RT::Condition::UntouchedInHours --condition-arg 4 \
--action RT::Action::Notify --action-arg owner

I'm getting the error:

[Wed Feb  6 16:24:34 2008] [crit]: Failed to load module 
RT::Condition::UntouchedInHours. () at /usr/local/rt3/bin/rt-crontool 
line 208. (/usr/local/rt3/lib/RT.pm:361)
Failed to load module RT::Condition::UntouchedInHours. () at 
/usr/local/rt3/bin/rt-crontool line 208.

I tried doing `apachectl restart` but it didn't help.  Am I missing 
something fundamental?

Many thanks,
-- 
Yitzchak Schaffer
Systems Librarian
Touro College Libraries
33 West 23rd Street
New York, NY 10010
Tel (212) 463-0400 x230
Fax (212) 627-3197
yitzchas at touro.edu
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