[rt-users] CanonicalizeEmailAddress

[Patterson, Craig]

Basically, you use it to replace an email address that you set a pattern
match for in RT_SiteConfig with another address, also set in
RT_SiteConfig  

For example, in RT_SiteConfig you set...
Set($CanonicalizeEmailAddressMatch, '@foo\.com$');
Set($CanonicalizeEmailAddressReplace, '@foo.bar.com');

So, when someone sends in an email to RT from john.doe at foo.com, it
replaces it with john.doe at foo.bar.com.  

We use this feature to make sure all of our local emails come in the
same way so we can recognize external emails easier.

Craig Patterson

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mike
Peachey
Sent: Wednesday, February 06, 2008 8:28 AM
To: RT Users
Subject: [rt-users] CanonicalizeEmailAddress

I've been staring at CanonicalizeEmailAddress for hours now and every 
time I think I understand its purpose and how it's doing it, I am forced

to change my mind.

Can anyone make it plain & simple?
-- 
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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