[rt-users] Tasks

[Candelario, Bill]

I'm going to try this out.  Thanks. 

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: Thursday, February 07, 2008 6:04 PM
To: Candelario, Bill
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Tasks

Bill,


	Keep in mind, that a "notify .." will not send anything to
"whomever" 
if "whomever" is the person making the change. As to a scrip to notify
of owner change, I use the following scrip/template code:

#  Scrip code

# check transaction as an owner change; no spam for "nobody"
#
my $trans = $self->TransactionObj;

return 0 unless $trans->Field eq 'Owner'; return 1 unless
$trans->OldValue == $RT::Nobody->Id;

# Template code

To:{
      my   $Old_Owner;
      $Old_Owner = RT::User->new($RT::System);
      $Old_Owner->Load( $Transaction->OldValue );
      $Old_Owner->EmailAddress();
    }
Subject: Request Titled: "{$Ticket->Subject}" has a new owner!

------------------------------------------------------------------------
-----
TICKET INFORMATION:
Ticket Queue  : {$Ticket->QueueObj->Name} Ticket Number : {$Ticket->id}
Ticket Subject: {$Ticket->Subject} Ticket Description:
      {
      return $Ticket->FirstCustomFieldValue('Description');
      }
Ticket Priority  is: {$Ticket->Priority}
Ticket Created   by: {$Ticket->CreatorObj->Name}
Ticket Now Owned by: {$Ticket->OwnerObj->Name}


	I hope this helps.

Kenn
LBNL

On 2/7/2008 1:24 PM, Candelario, Bill wrote:
> Hi,
>  
> Is there a way to create Queue called "Tasks" and when creating a task

> and assigning it to an owner, that it actually emails the owner of the

> ticket.  I tried using the "OnCreate..NotifyOwner" scrip but it didn't

> work. Any suggestions?
>  
> I'm using version 3.6.4
>  
> Thanks,
> Bill
> 
> 
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