[rt-users] Tasks

[Candelario, Bill]

Thanks for the tip. 

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On
Behalf Of Ruslan Zakirov
Sent: Thursday, February 07, 2008 9:51 PM
To: Kenneth Crocker
Cc: Candelario, Bill; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Tasks

Bill, Kenneth's example is cool and works, however it notifies old owner
when people change owner except when old owner is nobody. To notify new
owner you should read http://wiki.bestpractical.com/view/NotifyOwner .

On Feb 8, 2008 2:03 AM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> Bill,
>
>
>         Keep in mind, that a "notify .." will not send anything to
"whomever"
> if "whomever" is the person making the change. As to a scrip to notify

> of owner change, I use the following scrip/template code:
>
> #  Scrip code
>
> # check transaction as an owner change; no spam for "nobody"
> #
> my $trans = $self->TransactionObj;
>
> return 0 unless $trans->Field eq 'Owner'; return 1 unless 
> $trans->OldValue == $RT::Nobody->Id;
>
> # Template code
>
> To:{
>       my   $Old_Owner;
>       $Old_Owner = RT::User->new($RT::System);
>       $Old_Owner->Load( $Transaction->OldValue );
>       $Old_Owner->EmailAddress();
>     }
> Subject: Request Titled: "{$Ticket->Subject}" has a new owner!
>
> ----------------------------------------------------------------------
> -------
> TICKET INFORMATION:
> Ticket Queue  : {$Ticket->QueueObj->Name} Ticket Number : 
> {$Ticket->id} Ticket Subject: {$Ticket->Subject} Ticket Description:
>       {
>       return $Ticket->FirstCustomFieldValue('Description');
>       }
> Ticket Priority  is: {$Ticket->Priority}
> Ticket Created   by: {$Ticket->CreatorObj->Name}
> Ticket Now Owned by: {$Ticket->OwnerObj->Name}
>
>
>         I hope this helps.
>
> Kenn
> LBNL
>
>
> On 2/7/2008 1:24 PM, Candelario, Bill wrote:
> > Hi,
> >
> > Is there a way to create Queue called "Tasks" and when creating a 
> > task and assigning it to an owner, that it actually emails the owner

> > of the ticket.  I tried using the "OnCreate..NotifyOwner" scrip but 
> > it didn't work. Any suggestions?
> >
> > I'm using version 3.6.4
> >
> > Thanks,
> > Bill
> >
> >
> > --------------------------------------------------------------------
> > ----
>
> >
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--
Best regards, Ruslan.