[rt-users] Allowing unpriveledged users to see an entire queue.

[Emmanuel Lacour]

On Mon, Feb 11, 2008 at 04:31:15PM +0000, Oliver Jeeves wrote:
> Hi,
> 
> I've asked this question before, but didn't get a responce, so sorry for
> repeating myself:
> 
> http://lists.bestpractical.com/pipermail/rt-users/2008-January/049721.html
> 
> Basically, I want some users to use the self service interface, but to
> be able to see all the tickets in a particular queue.
> 
> To do this, I would need either to somehow cause some priveledged users
> to be presented with the self service interface.
> 
> Or, add unpriveledged users to a group and user a trigger to add the
> group as a CC for tickets in that queue.
> 
> What would people suggest for achieving this?
> 

Here we put custommers as Privileged and give them the correct rights to
see their tickets (one queue per customer) using scripts from our
customers database.

Don't know if this is the best way, but it meet our needs ;)