[rt-users] Allowing unpriveledged users to see an entire queue.

[Oliver Jeeves]

On Mon, 2008-02-11 at 17:43 +0100, Emmanuel Lacour wrote:
> On Mon, Feb 11, 2008 at 04:31:15PM +0000, Oliver Jeeves wrote:
> > 
> > Basically, I want some users to use the self service interface, but to
> > be able to see all the tickets in a particular queue.
> > 
> > To do this, I would need either to somehow cause some priveledged users
> > to be presented with the self service interface.
> > 
> > Or, add unpriveledged users to a group and user a trigger to add the
> > group as a CC for tickets in that queue.
> > 
> > What would people suggest for achieving this?
> > 
> 
> Here we put custommers as Privileged and give them the correct rights to
> see their tickets (one queue per customer) using scripts from our
> customers database.
> 
> Don't know if this is the best way, but it meet our needs ;)

The only problem with that, is that we'd prefer to present our customers
with the self service interface, rather then the priveledged user
interface.